Overview
The purpose of this runbook is to help whoever is doing support with redirecting requests for services that we don’t manage. We have enough services to support. We don’t want to waste time trying to figure out if we support something.
Analytical Platform related requests
Redirect user to raise a Support Issue on data-platform-support repository
Azure App Insights
Redirect the user to #ask-digital-studio-ops Slack channel
BrowserStack
Redirect user to #digital_it_forum Slack channel
Cloud Platform related requests
Redirect user to #ask-cloud-platform Slack channel
Confluence
Redirect user to #digital_it_forum Slack channel
Dynamic Host Configuration Protocol (DHCP)
Redirect user to #network-operations or #ask-nvvs-devops Slack channel
Figma
Redirect user to #digital_it_forum Slack channel
GSuite or other Google Apps/Features
Redirect user to #digital_it_forum Slack channel
IntelliJ IDEA Licences
IntellIiJ licenses are a local area thing. This will be one for the users budget holder and the licensing/SAM team to help with. Redirect to [SoftwareAssetManagement@justice.gov.uk]((mailto:SoftwareAssetManagement@justice.gov.uk).
JIRA
For Access redirect user to #digital_it_forum Slack channel For support queries redirect user to #jirahelp Slack channel
LucidChart
Redirect user to #digital_it_forum Slack channel
Modernisation Platform related requests
Redirect user to #ask-modernisation-platform Slack channel
MS Teams
Redirect user to #digital_it_forum Slack channel
Ordering IT Equipment
Redirect user to #digital_it_forum Slack channel
Sharepoint
Redirect user to #digital_it_forum Slack channel
Slack
Redirect user to #digital_it_forum Slack channel
Trello
Redirect user to #digital_it_forum Slack channel
VPN questions
Redirect user to #digital_it_forum Slack channel